Performance Measurement for Portfolio & Asset Management

  • Tenant, Facility and Resident Satisfaction Survey
  • Comparative Analysis of Management and/or Vendor Performance
  • Design & Construction Management Evaluation
  • Environmental Sustainability Practices/Sustainable Building Operations
    • Multi-dimensional analysis measuring both Satisfaction, Perceived Value and Relative Importance
    • Customized survey development and reporting that matches clients’ decision-making hierarchy
    • Competitive Comparison Analysis, Benchmark Performance Comparison
    • Leasing Opportunity Report – Controllable Factors that Influence Leasing Decisions
    • Move-in / Move-out Evaluations, Work Order Tracking
    • Instant Feedback
  • Instant Feedback (Receiving responses as they are submitted)
  • 360 Degree Action Planning
    • Utilize survey results to improve and document service delivery immediately
    • Portfolio/asset management tool for:
      • revenue enhancement,
      • management objectives,
      • incentive compensation planning,
      • process improvement,
      • staff development and training
      • needs assessment
    • Benchmark holds a Patent Pending on its 360 Degree Action Planning capability

Organizational Development

Industry Practice Standards

Business Development and Planning

Performance Measurement for Portfolio & Asset Management